Tidezeft Group

Privacy Policy

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Tidezeft Group
Last Updated: 30 June 2025

1. Introduction

Tidezeft Group (“Tidezeft”, “we”, “us”, or “our”) is a privately owned operations company headquartered in Lagos, Nigeria.

We design and operate the workflows that support fulfilment, delivery, returns, and partner coordination for high-volume commerce and distribution businesses across Nigeria and West Africa.

This Global Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when:

  • You visit tidezeft.com

  • You contact us

  • You engage Tidezeft for operational services

  • You interact with operational systems we manage on behalf of clients

This policy is designed to align with:

  • Nigeria Data Protection Act (NDPA)

  • EU General Data Protection Regulation (EU GDPR)

  • UK General Data Protection Regulation (UK GDPR)

  • Applicable US state privacy principles

2. Company Details

Company Name:
Tidezeft Group

Headquarters:
Lagos, Nigeria

Website:
https://www.tidezeft.com

Privacy Contact Email:
privacy@tidezeft.com

PRIVACY SECTION

3. Our Role in Data Processing

Depending on the context, Tidezeft may act as:

A. Data Controller

When processing personal data for our own operational purposes, including:

  • Website enquiries

  • Commercial discussions

  • Partner communications

B. Data Processor / Service Provider

When managing operational workflows on behalf of clients. In these cases:

  • The client remains the data controller.

  • Tidezeft processes data strictly under contractual instruction.

4. Categories of Personal Data We Collect

A. Business Contact Information

  • Name

  • Company name

  • Job title

  • Business email address

  • Telephone number

  • Information provided through contact forms

B. Operational Data (Client Engagements)

When supporting fulfilment and delivery operations, we may process:

  • Order references

  • Delivery status information

  • Partner identifiers

  • Inventory and returns data

  • Performance tracking metrics

  • Escalation and issue records

Where this data contains personal information (e.g., customer names or delivery details), we process it only under client instruction.

C. Website & Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referral source

This data may be collected via cookies or analytics tools.

5. Why We Use Personal Data

We process personal data to:

  • Respond to enquiries

  • Design and operate fulfilment workflows

  • Coordinate delivery and partner performance

  • Manage returns and inventory reconciliation

  • Provide operational reporting

  • Improve service quality

  • Maintain system security

  • Comply with legal obligations

Tidezeft does not sell personal data.

6. Lawful Basis for Processing (Where Applicable)

Where GDPR applies (EU or UK residents), our lawful bases include:

  • Contractual necessity (delivering agreed services)

  • Legitimate interests (maintaining operational continuity)

  • Legal obligation

  • Consent (where required, including cookies)

Under Nigeria’s Data Protection Act, we process personal data for legitimate, specified, and lawful purposes.

7. US Privacy Rights (Where Applicable)

If you are a resident of California or certain other US states, you may have the right to:

  • Request access to personal information

  • Request correction

  • Request deletion

  • Opt out of the sale or sharing of personal information

  • Not be discriminated against for exercising privacy rights

Tidezeft Group does not sell personal information and does not engage in cross-context behavioural advertising.

To exercise rights:

📧 privacy@tidezeft.com

Identity verification may be required.

8. Data Sharing

We may share personal data with:

  • Technology providers supporting workflow systems

  • Analytics and reporting providers

  • Delivery and logistics partners (where required for operations)

  • Professional advisers

  • Regulatory authorities (where legally required)

All third parties are expected to apply appropriate safeguards.

9. International Data Transfers

As Tidezeft supports clients operating across Nigeria and West Africa, personal data may be transferred across borders.

Where required under applicable law, we implement appropriate safeguards, including:

  • Contractual data protection commitments

  • Standard Contractual Clauses (where GDPR applies)

  • Equivalent recognised safeguards

10. Data Retention

We retain personal data only for as long as necessary to:

  • Support active client engagements

  • Maintain operational records

  • Meet legal and regulatory requirements

Website enquiry data is typically retained for up to 24 months, unless a longer relationship is established.

Client operational data retention is governed by contractual agreements.

11. Your Rights (EU & UK Residents)

If you are located in the EU or UK, you may have the right to:

  • Access personal data

  • Rectify inaccurate data

  • Request erasure

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

You may lodge a complaint with your local supervisory authority.

To exercise rights:

📧 privacy@tidezeft.com

12. Data Security

Tidezeft implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

Given the operational nature of our services, we prioritise:

  • Controlled system access

  • Structured operational processes

  • Consistent monitoring

  • Clear accountability

COOKIE SECTION

13. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They support website functionality and help us understand how visitors use our content.

14. Types of Cookies We Use

1. Essential Cookies

Required for:

  • Core website functionality

  • Security

  • Basic navigation

These cannot be disabled through our consent tool.

2. Analytics Cookies

Used to:

  • Monitor traffic

  • Understand usage patterns

  • Improve site performance

Where required under EU or UK law, analytics cookies are placed only after consent.

3. Marketing Cookies

Tidezeft Group does not currently use advertising or behavioural marketing cookies.

If this changes, this policy will be updated.

15. Managing or Withdrawing Consent

You may:

  • Accept or reject non-essential cookies via our cookie banner

  • Adjust browser settings to block or delete cookies

  • Clear stored cookies at any time

Withdrawing consent does not affect prior lawful processing.

16. Children’s Data

Our services are directed at business users. We do not knowingly collect personal data from children.

17. Updates to This Policy

We may update this Global Privacy & Cookie Policy periodically. The latest version will always be available on our website with the updated revision date displayed above.